Frequently asked questions

No. This is dedicated offshore staffing. You get a full-time team member who works exclusively for your business — not shared resources working across multiple clients. You manage the day-to-day work; we provide the staffing infrastructure behind the scenes.

Most outsourcing models and VA agencies use shared resources: you don't choose who works on your account, staff rotate, and visibility is limited. We provide dedicated staff who you interview, approve, and integrate into your own systems and workflows.

Yes — and we encourage it. Clients can interview and approve every candidate before they join. Nobody starts on your team without your sign-off.

Yes. Staff align fully to UK working hours as standard. Flexible or extended coverage can also be arranged where your business needs it.

You do — they're your team member, working in your systems to your priorities. We provide structure, HR, support, and oversight behind the scenes, plus UK-based account management throughout.

Most clients reduce staffing costs by approximately 50–70% compared with an equivalent UK hire. Our calculator compares verified UK employment costs — salary, employer National Insurance, and pension — against your all-inclusive monthly fee, role by role.

The cost base in India is lower — that's the entire mechanism. It allows access to capable, full-time professionals at a lower overall employment cost. Lower cost does not mean lower standards: candidates are screened, skills-tested, and interviewed by you before starting.

Everything: the professional's salary, a workstation in a managed office, IT infrastructure, HR support, payroll, local compliance, operational oversight, and UK account management. There are no recruitment fees and no hidden costs.

The model is designed to be simple and predictable, with a clear monthly cost per role. Exact commercial terms are confirmed in your proposal before anything is signed.

Candidates go through screening, skills testing, and interviews before being presented to you. Where the role requires it, we match candidates with experience in tools such as Xero, QuickBooks, Sage, CRMs, and marketing platforms.

Yes. We prioritise strong English communication and UK-facing experience. Communication happens directly through your preferred tools — Teams, Slack, email, Zoom.

Most clients have their first dedicated team member fully operational within around 4 weeks, depending on role complexity and interview speed.

We offer a replacement guarantee to reduce your risk, and we manage the replacement process so disruption is minimal. In many cases, issues are resolved through support and alignment before a replacement is needed.

Yes — many clients start with one role and expand into full teams across finance, admin, support, and marketing. The model is built for long-term team building.

Yes. Delivery runs from ISO 27001 certified facilities with access controls, NDAs, secure handling standards, and GDPR-aligned processes.

Facilities operate with backup internet and redundant power systems to protect uptime and continuity.

We ensure candidates are capable and experienced for the role. Role-specific and process-specific training is usually provided by you during onboarding — the same as any new starter — and we support that integration throughout the first month.

No. We focus exclusively on full-time roles — it's what makes the quality, consistency, and dedication of the model possible.